Each week, I collect the resources related to leadership I shared on social media the prior week, with the accompanying quotations.
……..
Wharton Executive Education:
“Giving Feedback that Works: Plant Seeds of Confidence”
(February 2024).
“Model a growth mindset, and teach others to adopt one. People with a growth mindset recognize that abilities, including intelligence, are not fixed and that effort has a profound effect on a person’s potential.”
……..
John Spence:
“The Strategic Power of Customer Relationship” (12-11-23).
“Great service is about going beyond expectations. Train your team to not only solve problems but to anticipate customer needs. Empower them to make decisions that benefit the customer. This proactive approach can turn a negative experience into a positive one.”
……..
Gregg Vanourek:
“How to Set Boundaries: 14 Proven Practices” (2-21-24).
“Stay focused on the higher purpose of setting boundaries instead of the downside of the temporary awkwardness. When we set boundaries, it’s usually for a good and important reason, such as protecting our well-being or reserving our time for our top priorities.”
……..
John Baldoni:
“How to Be the One Everyone Wants to Work With” (2-18-24).
“People will want to work with you when you are perceived as competent, credible, and confident.”
……..
Learn from the mistakes of others. Boeing’s blunders, unfortunately, offer fundamental lessons.
Shawn Tully:
“How Boeing broke down: Inside the series of leadership failures that hobbled the airline giant” (2-22-24).
“Shifting the top brass far from Boeing’s biggest business, and the one that’s suffered the severest problems, was a huge mistake in the opinion of several of Boeing suppliers and clients Fortune spoke to.”
