Each week, I collect the resources related to leadership, personal growth, and professional development I shared on social media the prior week, with the accompanying quotations.
……..
Smart organizations react constructively to complaints, value them, and recognize that many complaints reflect systemic problems they should fix. Other organizations respond poorly, losing customers, risking reputational damage, and leading customers to refer complaints for action elsewhere.
Candace Smith:
“How to Make an Effective Complaint” (7-21-24).
“If your initial complaint doesn’t yield satisfactory results, know when and how to escalate the issue. Escalation should be used when other avenues have been exhausted. You might consider speaking to a higher-level manager, contacting corporate headquarters, or reaching out to regulatory bodies or consumer protection agencies, if necessary.”
……..
Travis Bradberry:
“10 Powerful Ways to Create Your Own Happiness” (7-22-24).
“Don’t just tell yourself that the best is yet to come—believe it. Having a positive, optimistic outlook on the future doesn’t just make you happier; it also improves your performance by increasing your sense of self-efficacy.”
……..
John Spence:
“The Power of Referrals in Business” (7-22-24).
“Giving referrals is just as important as receiving them. When a business works hard to make great products and services, show your gratitude. Help them succeed.”
……..
Dale Buss interviews Tetsuo Ogawa, CEO of Toyota Motor North America:
“Toyota NA’s Tetsuo Ogawa on Leading: ‘No Such Thing as Perfection‘” (7-24-24).
“One element of the Production System is to first perfect tasks through kaizen, or continuous improvement. …. Any process, in any industry, can be improved with the right mindset, but the minute you think it’s perfect, improvement will stop.”
……..
Eric W. Dolan:
“The power of humble leadership: Elevating employee status and driving initiative”
(7-24-24).
“Humble leadership is characterized by leaders who openly acknowledge their limitations, value the contributions of others, and remain open to learning. This approach not only fosters a supportive and collaborative workplace but also helps employees feel respected and valued.”
