Each week, I collect the resources related to leadership I shared on social media the prior week, with the accompanying quotations.
……..
Gary Burnison:
“Seeing the Unseen” (3-17-24).
“When people are noticed, they know someone cares. And when they know someone cares, they feel valued. And when they feel valued, they will believe they are indeed part of something bigger than themselves.”
……..
McKinsey & Company:
“How the world’s best hotels deliver exceptional customer experience” (3-8-24).
“The best leaders model the behavior they want to see from employees. They treat staff with care and generosity so that staff will treat customers with care and generosity. They listen intently to staff so staff will listen intently to customers.”
……..
Lauren Weber:
“Deeming Mass Layoffs a ‘Failure of Leadership,’ One Company Fine Tunes a Strategy to Avoid Them” (3-19-24).
“Companies often use layoffs to compensate for a reluctance to let go of workers who aren’t hitting the mark, said Peter Cappelli, a management professor at the University of Pennsylvania’s Wharton School of Business.
‘Because they’re lazy about performance management, they see layoffs as a way to get rid of poor performers.'”
……..
Candace Smith:
“Effective Communication in Business Interactions” (3-17-24).
“Effective communication comes down to getting a message across clearly and respectfully. People want to do business with the people and companies they like and trust. And so all of your communications must be etiquette-ful and convey that you are trustworthy.”
……..
Travis Bradberry:
“8 Powerful Habits of Profoundly Influential People” (3-22-24).
“They believe in their own power to achieve their dreams, and they believe others share that same power. They believe that nothing is out of reach, and that belief inspires those around them to stretch for their own goals. They firmly believe that one person can change the world.”
